Terms & Conditions of service for Litehouse.co.nz a division of Devoto Limited.

1.) Account Set-up
We will set-up your account upon request after we have screened the order(s) appropriately for suitability & fraud. The first payment is required within 7 days of initial account set-up.

It is your responsibility to provide us with an email address that is not @ the domain(s) you are signing up under and a contact phone number.

2.) Content
All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography.

Examples of unacceptable material:
IRC Bots
Warez Sites
Pirated Software
Pornography
Hate sites
Hack programs and archives

3.) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any user who sends out spam will have their account terminated without notice. Account/s reactivation can be requested by directly contacting the host manager where the source of the spam event is found to be a user’s PC was infected with a virus and the user will need to prove the virus infection has been appropriately dealt with.

We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserve the right to make any such modifications in an emergency at our sole discretion.

We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of Litehouse.co.nz. All rights reserved.

4.) Payment Information
You agree to supply appropriate payment for the services received from us, for the previous time period during which such services were provided. You agree that until and unless you notify us of your desire to cancel any or all services received, those services will be billed on a recurring basis.

Payment for our services is required in advance. Litehouse.co.nz provides a 7 day grace period.

Invoices are generated on either the last day of the month or the 1st of each month and payment should be made within 7 days. Should you wish to make payment by cheque, the cheque is to be deposited into our account within 3 days of receiving your invoice, this allows time for cheque clearance.

Our prices are at wholesale rates and are subject to payment within 7 days, if payment is received outside of the 7-day period an additional 25% fee may automatically be added to at the discretion of Litehouse.co.nz.

We reserve the right to change the monthly payment amount and any other charges at anytime however we will advise you of any foreseeable changes to service charges before they occur.

Should a debt be unpaid for over 3 months, We reserve the right to pass the debt to a debt collection agency. You agree to pay for any charges associated with collection of the debt and use of the debt collection agency whether direct or indirect.

5.) Backups, Data/Financial Loss
While our servers is backed up, your use of this hosting service is at your sole risk. We are not responsible for files and data residing on your account or any loss of data or any subsequent loss of income due to your web site or email services being un-available. You agree to take full responsibility for files and data stored and transferred and to maintain all appropriate backups of files and data stored on our servers.

6.) Cancellation and Refunds
We reserve the right to cancel your account at any time however will seek to advise you of any situation where your account required cancellation.

Customers may cancel services with Litehouse.co.nz at any time by notifying Litehouse.co.nz via telephone. Once notifcation has been received, Litehouse.co.nz will confirm the cancellation with the appropiate authorised person and service cancellation will occur the last day of the following month. Litehouse.co.nz reserves the right to charge customers for the additional month of service at the time of cancellation.

We give you an unconditional 30-day money back guarantee for our managed shared hosting service. Only first-time accounts are eligible for a refund. 30 days after the hosted service is setup, customers are no longer eligiable for any refund. If you've had an account with us before, you are not be eligible for any refund.

All hosting packages have a minimum term of 6 months hosting of all services taken. If requesting cancellation of any hosting service within the first 6 months, the service/s (domain/site/email) can be removed charges for the remaining months are still required to be paid in full.

7.) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Upon reaching 85% of your bandwidth allocation, you will receive an automated email informing you of the current usage. Should your account pass the allocated amount we reserve the right to suspend the account in question until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. We will inform you of any additional charges for the additional bandwidth at the time your usage reaches 100%. Unused bandwidth traffic allocation in one month cannot be carried over to the next month. Where possible, Litehouse.co.nz will attempt to contact the designated contact person via telephone if provided to Litehouse.co.nz to discuss bandwidth requirements and charges when exceeding monthly allowances.

8) Price Change
The amount you pay for your services hosted each month is static. They will not change daily. We reserve the right to change our prices, and the right to change the amount of resources given to plans at any time. Litehouse.co.nz will notify the designated contact person via email or telephone where supplied by a customer of any increase in price 60 days in advance.

9.) Indemnification
As the customer, you agree to defend, indemnify, save and hold us (Litehouse.co.nz) harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold to you or your customers, its agents, employees or assigns. As the customer, you agree to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers utlising Litehouse.co.nz server/s or service/s.

10.) Privacy Policy
Litehouse.co.nz will not disclose your personal details to any third party without your prior consent, except for debt management and legal purposes.

11.) Network Management
Litehouse.co.nz may control, monitor and/or log transactions to/from your account/services for the purposes of network management and to fulfil any legal requirements.

12.) Disclaimer
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by any equipment failure either caused by our access provider, our employees or parties external to Litehouse.co.nz.

13.) Changes to the Terms of Service
We reserve the right to revise these policies at any time without notice.